Refund Policy

Changing An Online Order

We’re sorry it is not possible to make changes to your order online. If you want to amend your order, please email and we shall endeavour to respond ASAP. Please be ready to quote your order number and order date.

Returns & Refunds

We are unable to refund your Christmas tree purchase, but if you would like to exchange or replace a faulty product bought from our Christmas shop, please email us within 48 hours of your delivery, at

Pricing and description of products

We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services by emailing